Delivery

Orders are shipped within Romania through Fan Courier and worldwide through UPS. Orders received by 1 pm CET+2 are processed in the same day, after confirmation of payment. Orders received after 1 pm CET+2 will be processed in the next business day.

 

Please refer to the chart below for available options and rates:

 

Region

Shipping options

Shipping cost

Delivery time

Bucharest

Fan courier

15 lei

24 h

Romania

Fan courier

19 lei

24-48 h

Europe

UPS

please contact us for quotation

 

Rest of the world

UPS

please contact us for quotation

 

 

Free shipping

From time to time, we may run promotions with free delivery. Register to our newsletter to stay updated.

 

Insurance

All orders are insured against theft and accidental damage during transit to your destination. A signature will be required at the time of delivery. After confirmation of receipt the responsibility for the purchased items passes to you.

 

Delivery to multiple addresses

At this moment we cannot process orders with delivery to multiple addresses. All items from one order must be shipped to the same address. If you want to have items delivered to multiple addresses you will need to make separate orders.

 

Delivery restrictions

We cannot ship to PO Boxes. All orders require a valid, non-PO box address.

 

Track your order

As soon as your order has been shipped you will receive an e-mail with the Fan Courier or UPS tracking number. Approximately one hour after, you will be able to check the order status.

For UPS shipping please click here.

For Fan Courier shipping please click here.

 

Taxes and Duties

Taxes and duties are not charged within the European Union.

All other destinations are delivered on DDU basis (Delivery Duty Unpaid). Customers from DDU countries are liable for all taxes and import duties related to the country of destination. Payment of these is necessary before releasing the order from the customs. At the moment of your order we cannot advise you on the amount. Therefore we advise you to check with your local customs authorities the amount you would need to pay, before placing your order.

Before processing an order from a DDU country, our Customer care will contact you for confirmation.

 

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